Privacy Policy

What Personal Data Does YouSound Collect?

When you create an account and use the Service, we collect and process platform activity needed to operate listening and playback, royalties and payouts, discovery and recommendations, community connections, security and abuse prevention, and YouSound Intelligence features. The categories below describe what we collect and why in plain language. Additional legal detail follows.

What YouSound collects and why

Account and profile: Information you provide to create, secure, and personalize your account, such as your email, username, profile information, account type, age eligibility information, language, and preferences.

Listening and music activity: What you listen to, when you listen, how you interact with music, and related activity such as saves, playlists, skips, replays, and listening sources. We use this to operate playback, royalties, discovery, recommendations, audience insights, and other music features.

Community activity: Follows, rooms, memberships, reactions, messages, collaborations, blocks, reports, and other interactions that allow YouSound's social and community features to work.

Search and app activity: Searches and interactions with YouSound that help us operate, improve, secure, and understand use of the service.

Approximate location: We may derive general location such as city, region, country, or timezone from your internet connection. YouSound does not require precise GPS location for these features.

Content you provide: Music, artwork, messages, attachments, profile content, feedback, and other material you choose to upload or share through YouSound.

Purchases, subscriptions and artist payments: Information needed to manage subscriptions, purchases, earnings, collaborator splits, verification, and payouts. Payment and identity providers may process additional information directly when necessary.

Orbit and Intelligence activity: Your conversations with Orbit, use of Intelligence features, and related information necessary to provide and improve those features.

Devices, security and diagnostics: Information necessary to keep accounts secure, deliver notifications, diagnose errors, prevent abuse, and operate YouSound reliably.

What AI can receive

When you use an AI-powered feature, YouSound may send our AI service provider:

• Your request or question
• Recent conversation context when needed to understand follow-up questions
• Relevant YouSound information needed to process your request

This does not give our AI provider unrestricted access to YouSound's database. Certain authentication, payment, identity-verification, and other protected information is not made available through Orbit.

YouSound does not train a YouSound generative model on your music or private conversations.

Current AI service providers and privacy practices: Our AI service providers (for example Anthropic) and related privacy practices may change; current providers and practices are described in this Policy and may be updated here. Human review may occur for safety, abuse, or quality investigation. Under our provider agreements we do not permit prompt or response content from YouSound Intelligence features to be used to train foundation models where prohibited.

Additional collection details

Phone numbers (Messages): If you use YouSound Messages call features, we may collect and store a phone number you provide and related contact preferences (for example, "Allow Calls" or "only people I follow can call").

Payment and payout processors: Payment card and billing details are collected and processed by our payment processors (e.g. Stripe, Recurly). We do not store full credit card numbers. We may receive transaction metadata (date, amount, status) and billing address where provided. For one-time digital product purchases, a card is collected to complete that purchase; saving it for later product buys is optional and, if you do not opt in, we instruct Stripe to detach it after the purchase. For paid room memberships, a card is stored so we can charge later periods until you cancel. For creator payouts we may process Stripe Global Payouts recipient identifiers and payout status (streaming cash-out) and Stripe Connect identifiers (Messages selling). Those rails are separate.

Identity verification: For artist verification and payouts, identity verification data (e.g. government-issued ID, name, date of birth — which may be sensitive personal information under CCPA/CPRA) is collected and stored by our identity verification providers (primarily Stripe Identity; payout rails may include Stripe Global Payouts or Stripe Connect for selling) and processed under their privacy policies. YouSound remains Data Controller for verification purposes; these providers act as processors on our instructions where applicable.

Emails and messages: Transactional and support emails, and user-to-user messages. Message and live audio content may be scanned using automated tools for abuse prevention and copyright enforcement.

In addition, we may automatically collect:

Website and app activity: Application logs, IP address, browser or device information, crash data, and usage metrics. Activity data is sometimes associated with an IP address or other Personal Data. Third parties may also collect information about your activity over time and across sites or apps.

Cookies and similar technologies: Cookies and similar technologies help us recognize your browser or device, keep you signed in, remember preferences, measure traffic, and secure the Service. Some cookies are essential; others are analytical or functional. Cookies and similar technologies may collect identifiers and usage data that can constitute Personal Data or be combined with Personal Data. You can control cookies through your browser settings; disabling certain cookies may limit features. We use Google Analytics; learn more at Google's partner policy and opt out via the Google Analytics opt-out add-on.

We may use software tools such as JavaScript to collect page interaction information such as clicks, response times, errors, and length of visits to certain pages.

For Which Purposes Will YouSound Use Your Personal Data?

The Personal Data collected by YouSound is used for the following purposes:

To allow you to use the Service: To set up a user account and profile that can be used to interact with other users, and to allow users to identify each other by displaying Personal Data to other users and visitors of the Service;

To provide, administer, and communicate with you about products, services, offers, programs, and promotions of YouSound and its partners: Including surveys and any other marketing activities. If required under applicable law, we will only send you promotional communications with your consent;

To operate, evaluate and improve our business: Including developing new products and services; managing our communications; determining the effectiveness of, and optimizing the content you see; analyzing our products, services, website, mobile application, and any other digital assets; facilitating the functionality of our website, mobile application, and any other digital assets; powering recommendations, discovery, community connections, and YouSound Intelligence (including Orbit natural-language access);

To process sales, subscriptions, and creator payouts: To transfer money, provide receipts, statistics, and reports to creators and customers;

To perform accounting, auditing, billing, reconciliation, and collection activities;

To respond to your inquiries;

To perform data analyses and data aggregation: Including anonymization of Personal Data;

In connection with prospective service engagements, partnerships or vendor relationships;

To comply with law enforcement requests and other legal obligations;

To apply and enforce our Terms of Use and other agreements;

To protect the rights, property, or safety of YouSound, our employees, our users, or others: Including by taking measures to prevent fraud and reduce credit risk;

To comply with industry standards and our policies;

We also may use the information in other ways for which we provide specific notice at the time of collection.

Email Communications: We may receive a confirmation when you open an email from YouSound. YouSound uses this confirmation to help us make emails more interesting and helpful and improve our service. If you do not want to receive email from us, please contact us as specified in the "How To Contact Us" section below.

When Does YouSound Collect Personal Data Relating To You?

We may collect and use Personal Data relating to you when:

• You have consented to the use of your Personal Data.
• We need your Personal Data to provide you with services and products requested by you, or to respond to your inquiries.
• We have a legal obligation to use your Personal Data.
• We have a legitimate interest in using your Personal Data. This includes our legitimate interests to ensure and improve the safety, security and performance of our products and services.

How Does YouSound Receive Personal Data About You?

We may receive Personal Data relating to you from:

• You directly when you provide us with information about you.
• Your use of YouSound's Service.
• Third parties that provide us with information about you.

How Long Does YouSound Keep Your Personal Data?

YouSound applies a consistent retention model: when you delete your account or request deletion, we remove or anonymize your personal data from operational systems promptly. Backup and system purges are completed within 30 days where feasible. Data required for legal compliance, fraud prevention, accounting, payouts, or dispute resolution may be retained as necessary under applicable law. We do not retain Personal Data longer than needed for the purposes for which it was collected unless law requires or permits otherwise.

Messages and communications: Message content and related data are retained for the duration of your account. After account closure, free-tier Messages content may auto-delete after approximately 30 days; paid-tier Messages content may be retained for approximately 90 days after closure, then permanently deleted, except where longer retention is needed for safety, abuse prevention, legal compliance, or dispute resolution. Messages may be processed by automated systems for abuse prevention and copyright enforcement as described in our Terms of Use.

How Will YouSound Share the Personal Data It Receives?

Personal Data about our customers is an integral part of our business. We neither rent nor sell your Personal Data for money. We share your Personal Data only as described below. Under California law, some sharing for cross-context behavioral advertising may be considered a "sale" or "share" — see the CCPA/CPRA section below.

Members of our Group: We may share your Personal Data with any members of our group, which includes our affiliates, employees, subsidiaries and branch offices, to which it is reasonably necessary or desirable for us to disclose your data in order to carry out the above-mentioned data processing purposes.

Affiliated Businesses We Do Not Control: We are affiliated with a variety of businesses and work closely with them. In certain situations, these businesses sell items to you through YouSound's Service. In other situations, YouSound provides services, or sells products jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Data that is related to such transactions with that affiliated business.

Service providers / agents: We employ other companies and people to perform tasks on our behalf (email delivery, analytics, payments, identity verification, AI providers used only to interpret Orbit natural-language prompts such as Anthropic, customer support, cloud infrastructure). Unless we tell you differently, they may use Personal Data only as needed to assist us.

Verified creators and other users: When you use certain features, limited profile or customer information may be visible to other users or creators as needed for the feature (for example, messaging, room membership, or purchase fulfillment). Creators are not authorized to sell or rent that information for unrelated marketing.

User profiles: Profile information you choose to make public may be displayed to other users. Email addresses are not directly revealed to other users by us except where you connect with another user, invite them, or choose to include an email on your profile.

Aggregate information: We may provide aggregate information to our partners about how customers collectively use our Service, in a form that does not identify you personally.

Business Transfers: If YouSound or substantially all of its assets are acquired, or in bankruptcy, customer information may be transferred as a business asset. Any acquirer may continue to use your Personal Data as set forth in this policy.

Compliance with the Law, Protection of YouSound and Others: We may access, preserve, and disclose collected information if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of YouSound, our employees, our users, or others.

With Your Consent: Except as set forth above, you will be notified when your Personal Data may be shared with third parties, and will be able to prevent the sharing of this information where required by law.

California Privacy Rights (CCPA/CPRA)

This section supplements the rest of this Policy for California residents. We collect the categories of Personal Data described above (identifiers; commercial information; internet/electronic activity; audio content you upload or stream; geolocation approximates from IP; professional information for creators; sensitive Personal Data such as government ID for verification, and account login credentials). We use them for the purposes described in this Policy.

Notice at collection: At or before collection, this Policy and in-product notices describe the categories collected and purposes. We do not sell Personal Data for money. We may "share" Personal Data for cross-context behavioral advertising via advertising or analytics cookies/partners; you may opt out as described below and on our Privacy Choices page.

Your California rights: Subject to verification and exceptions, you may request to know/access, delete, correct, and opt out of sale/sharing of Personal Data, and limit use of sensitive Personal Data to what is necessary to provide the Service. We will not discriminate against you for exercising these rights. Submit requests to support@yousound.com or use in-app account/settings tools where available. You may use an authorized agent as permitted by law. If we detect a Global Privacy Control (GPC) signal, we will treat it as an opt-out of sale/sharing where required.

Under California's "Shine the Light" law, California residents may request certain information about sharing with other businesses for their own direct marketing. Contact support@yousound.com.

Is Personal Data About You Secure?

YouSound endeavors to protect user information to ensure that your Personal Data is kept private. We use physical, managerial, and technical security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. In particular, we take steps to ensure that our employees and service providers who have access to your Personal Data only process it upon our instructions, unless otherwise required by law.

However, no measures are 100% secure and unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your Personal Data. To protect the security of your data, you need to select and protect your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account.

The Service may contain links to other sites. YouSound is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected by YouSound.

What Choices And Rights Do You Have Regarding Your Personal Data?

You have certain rights regarding the Personal Data we maintain about you. We also offer you certain choices about what Personal Data we collect from you, how we use that information, and how we communicate with you. See also Privacy Choices.

Where required by law, we obtain your prior opt-in consent at the time of collection for certain processing of Personal Data, such as for direct marketing purposes. If we rely on consent for the processing of your Personal Data, you have the right to withdraw your consent at any time and, when you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

You can opt out of certain cookies through your browser. Without cookies you may not be able to use all features.

You can tell us not to send marketing emails by using the unsubscribe link or contacting us below. Legal notices may still apply to your use of the Service.

Subject to applicable law, you may have the right to: obtain confirmation that we hold Personal Data about you, request access, receive copies, data portability, update and correct inaccuracies, object to or restrict processing, and have information blocked, anonymized or deleted, as appropriate. You may also lodge a complaint with your local data protection authority.

To exercise your rights and choices, contact support@yousound.com or use in-app tools described on Privacy Choices.

Does YouSound Collect Children's Data?

We do not knowingly collect, maintain, or use Personal Data from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Data without your consent, you may alert us by using the contact details provided in the "How To Contact Us" section below. If we learn that we have collected any Personal Data from children under 13, we will promptly take steps to delete such information and terminate the child's account.

Does YouSound Transfer Your Personal Data Abroad?

To offer our services, we may transfer your Personal Data to recipients in countries other than the country in which the data were originally collected, including to the United States. The laws in those countries may not offer the same level of data protection as the country in which the data initially were provided. When we transfer your Personal Data from the EEA, UK, or similar jurisdictions to countries outside the European Economic Area, we implement appropriate safeguards as required by applicable law, including Standard Contractual Clauses (SCCs) approved by the European Commission and, where applicable, the UK International Data Transfer Agreement or Addendum. We protect transferred data as described in this Privacy Policy.

For more on data protection and GDPR, see our GDPR page.

Changes To This Privacy Policy.

YouSound may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Data, we will notify you by posting an announcement on our Service or sending you an email. Users are bound by any changes to the Privacy Policy when they use the Service after such changes have been first posted.

How To Contact Us.

Contact us at support@yousound.com for privacy requests (access, deletion, CCPA/CPRA, questions about this Policy) or general product support. Please put the subject of your request in the subject line (e.g. "Request for access to my personal data", "Do Not Sell or Share"). We will make every effort to resolve your concerns.